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Returns and Refunds Policy

FUKAMASONIC's 30-Day Return Policy: Shop with Confidence

At FUKAMASONIC, your satisfaction is our top priority. We stand by the quality of our Masonic products and offer a clear 30-day return policy to ensure you're completely happy with your purchase. Please review our guidelines below for a smooth return or exchange process.

Return Eligibility & Conditions

You have 30 days from the date you receive your order to initiate a return. To be eligible for a return or exchange, items must meet the following criteria:

  • Original Condition: Products must be in their original, unworn, unwashed condition.

  • Original Packaging: Items must be returned with all original packaging and tags still attached.

  • Unused Products: Products must not show any signs of use or washing.

Exchanges & Refunds

For Non-Personalized Products:

Non-customized items can be exchanged for products of equal value or returned for a full refund. If you wish to exchange for an item of higher value, you will be responsible for covering the price difference. Please note that customers are responsible for all shipping costs associated with returns and exchanges for non-personalized items.

For Personalized Products:

Customized items with personalized details (such as names, logos, or specific designs) are non-returnable and non-refundable. We only accept returns or offer refunds for personalized products if the error is on our part. This includes:

  • Incorrect Personalization: If the personalization does not match your order details. Please provide a photo clearly showing the error.

  • Size Discrepancy: If the product's size does not match our advertised size chart description. Please provide a photo of the product laid flat with a measuring tape indicating the dimensions that differ from our size chart.

Important: We cannot be responsible for incorrect size choices made by the customer. Please carefully check our size chart before placing your order for personalized items.

How to Return Your FUKAMASONIC Purchase

To begin the return process, please follow these steps:

  1. Contact Our Support Team: Reach out to our dedicated customer support team via email.

  2. Receive Return Instructions: Our team will guide you through the process and provide you with the correct return address.

  3. Item Inspection: Once we receive your returned item, our fulfillment center will inspect it (typically within 72 hours).

  4. Refund Processing: If the returned item meets our return criteria, we will process your refund promptly. The time it takes for the refund to appear in your account will depend on your financial institution.

Need Assistance? Contact Us!

If you have any questions or concerns about your purchase, or if you receive an item with any issues, please don't hesitate to contact our customer support team. For product issues, emailing us with clear photos detailing the problem will help us find the best solution quickly.

Email: info@fukamasonic.com Phone Support (Messages Only): +1-283-220-8800 Warehouse Address: 3238 Eastmoreland Dr N, Oregon, OH 43616, United States Company Address: Room B904, 9th Floor, Building B, Ruby Tower, Nguyen Huy Tu Street, Lam Son Ward, Thanh Hoa City, Thanh Hoa Province, Vietnam

We're here to help ensure your FUKAMASONIC experience is exceptional!