Shopping FAQs

Do you offer international shipping?
Yes, we provide international shipping, enabling customers around the globe to enjoy our products. If shipping restrictions prevent us from delivering to your location, we will promptly cancel your order and issue a full refund.

What are your returns/exchange policy?
We accept returns and exchanges, but customers are responsible for the return shipping costs.

  • For non-personalized products: Customers can request an exchange for an item of equal value or return it for a refund. Customers must cover the shipping fees for returns or exchanges.
  • For personalized products: Items with personalized details such as names, logos, or patterns cannot be returned or refunded unless the error is on our part (e.g., a mismatch between the product size and the size chart, or discrepancies in personalized information). Please check the product size chart carefully before placing an order. We are not liable for incorrect size choices for personalized products.
  • For detailed instructions, please refer to our return and refund policy.

What should I do if my order does not arrive?
If your order is delayed, please contact us immediately. We are committed to providing excellent customer service and will quickly work to locate your shipment and resolve the issue.

Damages and Issues
Upon receiving your order, inspect the items carefully. If you find any defects, damage, or incorrect items, contact us right away so we can address the problem. If you receive a damaged product, we will replace it promptly. To initiate the replacement process, please take a photo of the damaged item and email it to us. After reviewing the image, we will find a suitable solution or arrange a replacement.

What if I provided the wrong address, but my item has already shipped?
It is your responsibility to provide the correct shipping address at checkout. If you notice an error before your order ships, let us know immediately, and we will try to correct it, though we cannot guarantee this. If the mistake is discovered after shipment, it is considered your responsibility, and we cannot issue a refund. We strongly advise double-checking your shipping details and contacting us right away if you need to make changes before dispatch.

What if my tracking shows delivered, but I have not received my order?
Once delivery is confirmed, we cannot issue refunds or replacements. This highlights the importance of using a secure delivery address to ensure your item arrives safely. Please make sure the address you provide is accurate to avoid any delivery issues.

Cancellation Policy

  • Eligibility: You may cancel your order if it has not yet shipped and you request cancellation within 24 hours of placing the order.
  • Cancellation Steps: To cancel, contact our customer support team via phone, email, or live chat with your order number, name, and reason for cancellation. Our representative will assist you and confirm your request.
  • Refunds: If your cancellation is approved within the eligible time frame, we will refund the full amount using your original payment method. Note that shipping fees, taxes, or processing charges (up to 5% of the order value) may not be refundable. Refund processing is quick, but the time for funds to appear in your account may vary based on your bank.
  • Non-Cancelable Orders: Orders that have already shipped cannot be canceled. Please refer to our Return and Exchange Policy for assistance in these cases.

Policy Updates
FUKAMASONIC reserves the right to modify this Order Cancellation Policy at any time without prior notice. Customers should review the policy periodically to stay informed of any updates. We encourage you to read the policy carefully before placing an order. If you have any questions, please contact our customer support team; we are here to help.

Subscription Cancellation
We value your commitment and aim to offer flexibility. To cancel your subscription, please submit your request at least 14 days before the next renewal date for smooth processing. Note that cancellations can only be processed after completing two billing cycles. If you submit a cancellation request after a payment has been processed, your subscription will end at the end of the current billing cycle. Your satisfaction is our priority, and we appreciate your understanding.

Contact Us if You Have Any Questions

  • Our email: info@fukamasonic.com
  • Our phone support (messages only): +1-283-220-8800
  • Our warehouse address: 3238 Eastmoreland Dr N, Oregon, OH 43616, United States
  • Our company address: Room B904, 9th Floor, Building B, Ruby Tower, Nguyen Huy Tu Street, Lam Son Ward, Thanh Hoa City, Thanh Hoa Province, Vietnam