FAQs

FUKAMASONIC Customer Service & Policy FAQs

We're here to make your shopping experience as smooth as possible. Below are answers to common questions about shipping, returns, and order management.

FUKAMASONIC is a brand owned by Bao Linh General Production & Trading Service Co., Ltd.

Shipping & Delivery

Do you offer international shipping?

Yes, we ship internationally, allowing customers worldwide to enjoy our unique Masonic products. If shipping restrictions prevent delivery to your specific location, we will promptly cancel your order and issue a full refund.

What should I do if my order doesn't arrive or is delayed?

If your order is delayed or hasn't arrived within the estimated timeframe, please contact us immediately. We are committed to excellent customer service and will quickly work to locate your shipment and resolve the issue.

What if I provided the wrong address?

It is crucial to provide the correct shipping address at checkout.

  • If you notice an error before your order ships, notify us immediately, and we'll do our best to correct it (changes are not guaranteed).

  • If the mistake is discovered after shipment, it is considered the customer's responsibility, and we cannot issue a refund. Please double-check your shipping details upon checkout.

What if tracking shows "delivered," but I haven't received my order?

Once the carrier confirms delivery, FUKAMASONIC cannot issue refunds or replacements for missing packages. This highlights the importance of using a secure delivery address where your item can arrive safely.

Returns & Exchanges Policy

What is your returns/exchange policy?

We offer a clear returns and exchanges policy to ensure you are satisfied with your purchase. The cost responsibility for shipping depends on the reason for the return:

Reason for Return/Exchange Condition Shipping Cost Responsibility
Defective/Damaged Product Product error, damage, or discrepancy caused by FUKAMASONIC. FUKAMASONIC covers all return/exchange shipping costs.
Customer Preference Return or exchange for products that are NOT defective (e.g., wrong size selection, change of mind). Customer is responsible for all return/exchange shipping costs.

1. Non-Personalized Products

Non-customized items can be exchanged for a product of equal value or returned for a refund. Customers must cover the shipping fees unless the item is deemed defective.

2. Personalized Products

Customized items are non-returnable and non-refundable unless the error is clearly on our part.

  • Accepted Errors (FUKAMASONIC's fault): Product size discrepancy, or errors in personalized information (e.g., wrong spelling compared to the order).

  • Important: We are not liable for incorrect size choices for personalized products. Please carefully check the product size chart before placing an order.

  • Cost Responsibility: If the return is due to FUKAMASONIC's error, we will cover the return shipping costs.

Damages and Issues

If you find any defects, damage, or incorrect items, contact us right away. We will replace damaged products promptly. Email us a clear photo of the damaged item to initiate the replacement process at our expense.

Order Cancellation Policy

Can I cancel my order?

You may cancel your FUKAMASONIC order if it has not yet shipped and you request cancellation within 24 hours of placing the order.

Cancellation Steps and Refunds

To cancel, contact our customer support team via phone or email with your order number.

If approved, we will refund the full amount using your original payment method. No processing charges or fees will be deducted. Orders that have already shipped cannot be canceled.

Subscription Cancellation

To cancel your FUKAMASONIC subscription, submit your request at least 14 days before the next renewal date. Cancellations are processed after completing two billing cycles. If submitted after payment, your subscription ends at the end of the current billing cycle.

Need More Help? Contact Us!

If you have any further questions or concerns, our friendly customer support team is ready to assist you.

Contact Method Details
Email Support info@fukamasonic.com
Phone Support (Messages Only) +1-283-220-8800
U.S. Warehouse Address 3238 Eastmoreland Dr N, Oregon, OH 43616, United States
Company Address Room B904, 9th Floor, Building B, Ruby Tower, Nguyen Huy Tu Street, Lam Son Ward, Thanh Hoa City, Thanh Hoa Province, Vietnam

Policy Updates: Bao Linh General Production & Trading Service Co., Ltd. reserves the right to modify this policy at any time without prior notice.